Outage in Airship

Investigating an issue with the iOS Messaging component

Resolved Minor

April 14, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are looking into an issue where some projects may not be able to send iOS messages. In the meantime, affected projects can reconfigure their iOS platform to get back up and running manually. For affected projects, iOS notifications may have failed to be delivered and the option to send messages to iOS devices was removed from the Airship Go Dashboard. The issue started around 22:48:31 UTC on 13 April. We will update soon with more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Components affected

Airship Mobile Messaging

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/14/2023 02:40AM

This incident has been resolved.

Please feel free to contact our Airship Technical Support at https://support.airship.com if you have any questions or concerns.

MONITORING almost 3 years ago - at 04/14/2023 01:48AM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 04/14/2023 01:48AM

Our engineering team has found the source of the issue. We are currently monitoring the system.

INVESTIGATING almost 3 years ago - at 04/14/2023 01:00AM

We are looking into an issue where some projects may not be able to send iOS messages. In the meantime, affected projects can reconfigure their iOS platform to get back up and running manually.

For affected projects, iOS notifications may have failed to be delivered and the option to send messages to iOS devices was removed from the Airship Go Dashboard. The issue started around 22:48:31 UTC on 13 April. We will update soon with more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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