Outage in airSlate

Intermittent errors during filling out the documents and general performance slowdown

Resolved Major
May 30, 2025 - Started 4 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently having issues with the signing session being interrupted with errors and the general product's slower performance. Our Engineering team is already working on the issue to deliver the fix as soon as possible.
Components affected
airSlate Web
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/30/2025 08:59PM

The incident has been resolved. All systems are operating normally.

MONITORING 4 days ago - at 05/30/2025 08:31PM

We are monitoring system stabilization after the fix was delivered.

IDENTIFIED 4 days ago - at 05/30/2025 08:19PM

The issue has been identified, and we have applied the fix. All services should get back to normal within about 20 minutes.

INVESTIGATING 4 days ago - at 05/30/2025 07:18PM

We are currently having issues with the signing session being interrupted with errors and the general product's slower performance. Our Engineering team is already working on the issue to deliver the fix as soon as possible.

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