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Outage in airSlate

Intermittent errors during filling out the documents and general performance slowdown

Resolved Major
May 30, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently having issues with the signing session being interrupted with errors and the general product's slower performance. Our Engineering team is already working on the issue to deliver the fix as soon as possible.
Components affected
airSlate Web

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 05/30/2025 08:59PM

The incident has been resolved. All systems are operating normally.

MONITORING 8 months ago - at 05/30/2025 08:31PM

We are monitoring system stabilization after the fix was delivered.

IDENTIFIED 8 months ago - at 05/30/2025 08:19PM

The issue has been identified, and we have applied the fix. All services should get back to normal within about 20 minutes.

INVESTIGATING 8 months ago - at 05/30/2025 07:18PM

We are currently having issues with the signing session being interrupted with errors and the general product's slower performance. Our Engineering team is already working on the issue to deliver the fix as soon as possible.

Latest airSlate outages

Editing workflows may not work intermittently - 9 days ago
Unschedule platform maintenance - 3 months ago
Intermittent 500th errors throughout the platform - 3 months ago
"Limits reached" error and general platform slowdown - 3 months ago
Degraded platform performance due to cloud provider AWS in US region - 3 months ago

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