Outage in Aisera

Degraded Performance on Conversational AI service

Resolved Minor
October 31, 2024 - Started about 1 year ago
Official incident page

Incident Report

We noticed system degradation for Azure customers when they tried to log in to the Admin UI. The infrastructure team fixed this issue and added rules to ensure we did not get into this scenario again.

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 10/31/2024 08:55PM

We noticed system degradation for Azure customers when they tried to log in to the Admin UI. The infrastructure team fixed this issue and added rules to ensure we did not get into this scenario again.

Latest Aisera outages

Chatbot server degradation ; impacting Agent Assist - 29 days ago
Flows experiencing degraded performance - about 2 months ago
Admin Portal & Bots are down only for customers with URLs ending in .cloud - 3 months ago
Non America HTTPS connectivity Issue detected - 3 months ago
Service Outage - 4 months ago

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