Outage in Aisera

Chatbot server degradation ; impacting Agent Assist

Resolved Minor

October 02, 2025 - Started 7 months ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently investigating this issue. Updates will be posted as they become available.

Components affected

Aisera Conversational RPA Service Aisera Live Agent Handoff Service Aisera Conversational AI Service Aisera AI Ops Engine Aisera AISM UI Aisera AI Ops Engine Aisera TicketIQ Aisera TicketIQ Aisera AISM UI Aisera Conversational AI Service Aisera Live Agent Handoff Service Aisera Conversational RPA Service Aisera AI Ops Engine Aisera Conversational AI Service Aisera TicketIQ Aisera Conversational RPA Service Aisera AISM UI

Latest Updates ( sorted recent to last )

RESOLVED 7 months ago - at 10/02/2025 10:39PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 10/02/2025 07:32PM

We have identified the issue and are working on the fix.

INVESTIGATING 7 months ago - at 10/02/2025 03:44PM

We are currently investigating this issue. Updates will be posted as they become available.

Latest Aisera outages

Issue with Aisera Bot on MSFT Teams channel - 26 days ago

Delay observed for some users using Webchat, Slack and MS Teams ( AWS only) - 3 months ago

Service Degradation - 4 months ago

Teams bot unavailable - 5 months ago

Workflows timing out for some AWS customers - 5 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook