Outage in Aisera
Chatbot server degradation ; impacting Agent Assist
Resolved Minor
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Outage Details
We are currently investigating this issue. Updates will be posted as they become available.
Components affected
Aisera Conversational RPA Service Aisera Live Agent Handoff Service Aisera Conversational AI Service Aisera AI Ops Engine Aisera AISM UI Aisera AI Ops Engine Aisera TicketIQ Aisera TicketIQ Aisera AISM UI Aisera Conversational AI Service Aisera Live Agent Handoff Service Aisera Conversational RPA Service Aisera AI Ops Engine Aisera Conversational AI Service Aisera TicketIQ Aisera Conversational RPA Service Aisera AISM UILatest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/02/2025 10:39PM
This incident has been resolved.
IDENTIFIED
7 days ago - at 10/02/2025 07:32PM
We have identified the issue and are working on the fix.
INVESTIGATING
7 days ago - at 10/02/2025 03:44PM
We are currently investigating this issue. Updates will be posted as they become available.
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