Outage in Aisera
Issue with Aisera Bot on MSFT Teams channel
Resolved MajorIncident Report
Summary AI Generated
The Aisera bot experienced functionality issues on Microsoft Teams channels, causing users to receive delayed or missing responses when interacting with the bot. The incident affected multiple Aisera components including the UI, Conversational AI Service, AI Ops Engine, Live Agent Handoff Service, TicketIQ, and Conversational RPA Service. The issue was traced to degradation in Microsoft Teams' infrastructure and was resolved after 2.6 hours through coordination with Microsoft.
We have identified that there are currently issues with using Aisera bot on MS Teams channels. We are working to identify the root cause and will post updates as and when they occur. Preliminary exploration indicates this could be due to an issue with MS teams services itself.
Components affected
Aisera AI Ops Engine Aisera Conversational RPA Service Aisera Live Agent Handoff Service Aisera TicketIQ Aisera Conversational AI Service Aisera AISM UI Aisera Live Agent Handoff Service Aisera TicketIQ Aisera Conversational RPA Service Aisera AI Ops Engine Aisera Conversational AI Service Aisera AISM UI Aisera AI Ops Engine Aisera Conversational AI Service Aisera TicketIQ Aisera Live Agent Handoff Service Aisera Conversational RPA Service Aisera AISM UINeed to monitor Aisera outages?
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/24/2026 09:04PM
This issue has been resolved
IDENTIFIED
5 days ago - at 03/24/2026 06:38PM
We are currently investigating an issue affecting customers accessing the Aisera bot through Microsoft Teams. Some users may be experiencing delayed or missing responses within the Teams channel.
Our initial investigation indicates that this issue may be related to a degradation on Microsoft Teams' infrastructure.
We are actively monitoring the situation and coordinating with Microsoft to resolve this as quickly as possible.
We appreciate your patience and will provide further updates as more information becomes available.
INVESTIGATING
5 days ago - at 03/24/2026 06:31PM
We are currently investigating an issue affecting customers accessing the Aisera bot through Microsoft Teams. Some users may be experiencing delayed or missing responses within the Teams channel.
Our initial investigation indicates that this issue may be related to a degradation on Microsoft Teams' infrastructure. We are actively monitoring the situation and coordinating with Microsoft to resolve this as quickly as possible.
We appreciate your patience and will provide further updates as more information becomes available.
INVESTIGATING
5 days ago - at 03/24/2026 06:29PM
We have identified that there are currently issues with using Aisera bot on MS Teams channels. We are working to identify the root cause and will post updates as and when they occur. Preliminary exploration indicates this could be due to an issue with MS teams services itself.
Latest Aisera outages
Service Degradation - 4 months ago
Teams bot unavailable - 4 months ago
Workflows timing out for some AWS customers - 5 months ago
Chatbot server degradation ; impacting Agent Assist - 6 months ago
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