Outage in Aisera

Delay observed for some users using Webchat, Slack and MS Teams ( AWS only)

Resolved Minor
January 05, 2026 - Started 6 days ago - Lasted about 5 hours
Official incident page

Incident Report

We have a PARTIAL outage for AWS based customers wherein we have noticed that some users interacting via WebChat, Slack, and Microsoft Teams may experience intermittent delays in bot responses. The team is actively engaged in investigating the issue. This does NOT impact Azure customers
Components affected
Aisera Conversational AI Service Aisera Conversational RPA Service

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Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 01/05/2026 11:05PM

The incident has been resolved.

INVESTIGATING 6 days ago - at 01/05/2026 06:35PM

We have a PARTIAL outage for AWS based customers wherein we have noticed that some users interacting via WebChat, Slack, and Microsoft Teams may experience intermittent delays in bot responses.

The team is actively engaged in investigating the issue.

This does NOT impact Azure customers

Latest Aisera outages

Service Degradation - about 1 month ago
Teams bot unavailable - about 2 months ago
Workflows timing out for some AWS customers - 2 months ago
Chatbot server degradation ; impacting Agent Assist - 3 months ago
Flows experiencing degraded performance - 4 months ago

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