Outage in Aisera

Delay observed for some users using Webchat, Slack and MS Teams ( AWS only)

Resolved Minor

January 05, 2026 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have a PARTIAL outage for AWS based customers wherein we have noticed that some users interacting via WebChat, Slack, and Microsoft Teams may experience intermittent delays in bot responses. The team is actively engaged in investigating the issue. This does NOT impact Azure customers

Components affected

Aisera Conversational RPA Service Aisera Conversational AI Service

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 01/05/2026 11:05PM

The incident has been resolved.

INVESTIGATING 3 months ago - at 01/05/2026 06:35PM

We have a PARTIAL outage for AWS based customers wherein we have noticed that some users interacting via WebChat, Slack, and Microsoft Teams may experience intermittent delays in bot responses.

The team is actively engaged in investigating the issue.

This does NOT impact Azure customers

Latest Aisera outages

Issue with Aisera Bot on MSFT Teams channel - 25 days ago

Service Degradation - 4 months ago

Teams bot unavailable - 5 months ago

Workflows timing out for some AWS customers - 5 months ago

Chatbot server degradation ; impacting Agent Assist - 7 months ago

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