Outage in Aisera
Service Degradation
Resolved MinorIncident Report
We have observed an issue affecting some of our AWS customers wherein they are unable to use our products.
We have identified the issue and are working on a fix.
We will post an update as they happen.
Components affected
Aisera AISM UI Aisera Conversational AI Service Aisera Live Agent Handoff Service Aisera TicketIQ Aisera Conversational RPA ServiceNeed to monitor Aisera outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 12/09/2025 03:44PM
The incident has been resolved.
MONITORING
4 days ago - at 12/09/2025 03:38PM
A fix has been implemented and we are monitoring its progress.
IDENTIFIED
4 days ago - at 12/09/2025 03:36PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 12/09/2025 03:22PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 12/09/2025 03:22PM
We have observed an issue affecting some of our AWS customers wherein they are unable to use our products.
We have identified the issue and are working on a fix.
We will post an update as they happen.
Latest Aisera outages
Teams bot unavailable - 25 days ago
Workflows timing out for some AWS customers - about 1 month ago
Chatbot server degradation ; impacting Agent Assist - 2 months ago
Flows experiencing degraded performance - 3 months ago
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