Outage in Aisera

Teams bot unavailable

Resolved Minor
November 18, 2025 - Started 25 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are getting reports that the Teams bot is not accessible. We are currently investigating and will be providing updates as the investigation proceeds.
Components affected
Aisera Conversational AI Service Aisera Conversational AI Service Aisera Conversational AI Service

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Latest Updates ( sorted recent to last )
RESOLVED 25 days ago - at 11/18/2025 04:56PM

The incident has been resolved from the provider side.

INVESTIGATING 25 days ago - at 11/18/2025 03:44PM

There is an ongoing incident on the Team's provider side.
They are also reporting that users are experiencing limited access to Microsoft Teams features.

We are investigating if we can work around those issues.

INVESTIGATING 25 days ago - at 11/18/2025 03:38PM

We are getting reports that the Teams bot is not accessible.
We are currently investigating and will be providing updates as the investigation proceeds.

Latest Aisera outages

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Flows experiencing degraded performance - 3 months ago
Admin Portal & Bots are down only for customers with URLs ending in .cloud - 4 months ago

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