Outage in Aisera

Non America HTTPS connectivity Issue detected

Resolved Major

July 26, 2025 - Started 10 months ago - Lasted 10 minutes
Official incident page

Incident Report

We have identified an issue affecting our Non America based customer's ( URLs ending in .net) ability to login via SSO. We are actively looking in to the incident and will provide periodic updates

Components affected

Aisera AISM UI Aisera Conversational AI Service Aisera AI Ops Engine Aisera Live Agent Handoff Service Aisera TicketIQ Aisera Conversational RPA Service

Latest Updates ( sorted recent to last )

RESOLVED 10 months ago - at 07/26/2025 07:02PM

We have identified and resolved the issue.

IDENTIFIED 10 months ago - at 07/26/2025 06:55PM

We have identified an issue affecting our Non America based customer's ( URLs ending in .net) ability to login via SSO. We are actively looking in to the incident and will provide periodic updates

Latest Aisera outages

Issue with Aisera Bot on MSFT Teams channel - about 2 months ago

Delay observed for some users using Webchat, Slack and MS Teams ( AWS only) - 4 months ago

Service Degradation - 5 months ago

Teams bot unavailable - 6 months ago

Workflows timing out for some AWS customers - 6 months ago

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