Outage in Aisera
Non America HTTPS connectivity Issue detected
Resolved MajorIncident Report
We have identified an issue affecting our Non America based customer's ( URLs ending in .net) ability to login via SSO. We are actively looking in to the incident and will provide periodic updates
Components affected
Aisera AISM UI Aisera Conversational AI Service Aisera AI Ops Engine Aisera Live Agent Handoff Service Aisera TicketIQ Aisera Conversational RPA ServiceNeed to monitor Aisera outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 07/26/2025 07:02PM
We have identified and resolved the issue.
IDENTIFIED
7 months ago - at 07/26/2025 06:55PM
We have identified an issue affecting our Non America based customer's ( URLs ending in .net) ability to login via SSO. We are actively looking in to the incident and will provide periodic updates
Latest Aisera outages
Delay observed for some users using Webchat, Slack and MS Teams ( AWS only) - about 1 month ago
Service Degradation - 2 months ago
Teams bot unavailable - 3 months ago
Workflows timing out for some AWS customers - 3 months ago
Chatbot server degradation ; impacting Agent Assist - 5 months ago
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