Outage in Aisera

Non America HTTPS connectivity Issue detected

Resolved Major
July 26, 2025 - Started 3 months ago - Lasted 10 minutes
Official incident page

Incident Report

We have identified an issue affecting our Non America based customer's ( URLs ending in .net) ability to login via SSO. We are actively looking in to the incident and will provide periodic updates
Components affected
Aisera TicketIQ Aisera Conversational RPA Service Aisera Conversational AI Service Aisera AISM UI Aisera AI Ops Engine Aisera Live Agent Handoff Service

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/26/2025 07:02PM

We have identified and resolved the issue.

IDENTIFIED 3 months ago - at 07/26/2025 06:55PM

We have identified an issue affecting our Non America based customer's ( URLs ending in .net) ability to login via SSO. We are actively looking in to the incident and will provide periodic updates

Latest Aisera outages

Chatbot server degradation ; impacting Agent Assist - 29 days ago
Flows experiencing degraded performance - about 2 months ago
Admin Portal & Bots are down only for customers with URLs ending in .cloud - 3 months ago
Service Outage - 4 months ago
Degradation in Conversation AI - 9 months ago

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