Outage in Aisera

Service Outage

Resolved Major
July 10, 2025 - Started 4 months ago - Lasted about 5 hours
Official incident page

Incident Report

We're currently experiencing an outage in a downstream service, affecting search functionality. Our team is actively investigating and will share updates as they become available.
Components affected
Aisera Conversational AI Service Aisera TicketIQ Aisera AI Ops Engine Aisera AISM UI Aisera TicketIQ Aisera Conversational RPA Service Aisera Conversational AI Service Aisera Conversational AI Service Aisera AI Ops Engine Aisera Conversational RPA Service Aisera Live Agent Handoff Service Aisera TicketIQ Aisera Conversational RPA Service Aisera Live Agent Handoff Service Aisera AI Ops Engine Aisera Live Agent Handoff Service Aisera AISM UI Aisera AISM UI

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/10/2025 08:33PM

This incident has been resolved.

INVESTIGATING 4 months ago - at 07/10/2025 04:33PM

We are currently experiencing an outage in a downstream service, affecting search functionality for Azure Customers (URLs ending in .net). Our team is actively investigating and will share updates as they become available.

INVESTIGATING 4 months ago - at 07/10/2025 03:07PM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/10/2025 03:05PM

We're currently experiencing an outage in a downstream service, affecting search functionality. Our team is actively investigating and will share updates as they become available.

Latest Aisera outages

Chatbot server degradation ; impacting Agent Assist - 29 days ago
Flows experiencing degraded performance - about 2 months ago
Admin Portal & Bots are down only for customers with URLs ending in .cloud - 3 months ago
Non America HTTPS connectivity Issue detected - 3 months ago
Degradation in Conversation AI - 9 months ago

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