Outage in Aisera

Service Outage

Resolved Major

July 10, 2025 - Started 9 months ago - Lasted about 5 hours
Official incident page

Incident Report

We're currently experiencing an outage in a downstream service, affecting search functionality. Our team is actively investigating and will share updates as they become available.

Components affected

Aisera Conversational AI Service Aisera TicketIQ Aisera AI Ops Engine Aisera AISM UI Aisera TicketIQ Aisera Conversational RPA Service Aisera Conversational AI Service Aisera Conversational AI Service Aisera AI Ops Engine Aisera Conversational RPA Service Aisera Live Agent Handoff Service Aisera TicketIQ Aisera Conversational RPA Service Aisera Live Agent Handoff Service Aisera AI Ops Engine Aisera Live Agent Handoff Service Aisera AISM UI Aisera AISM UI

Latest Updates ( sorted recent to last )

RESOLVED 9 months ago - at 07/10/2025 08:33PM

This incident has been resolved.

INVESTIGATING 9 months ago - at 07/10/2025 04:33PM

We are currently experiencing an outage in a downstream service, affecting search functionality for Azure Customers (URLs ending in .net). Our team is actively investigating and will share updates as they become available.

INVESTIGATING 9 months ago - at 07/10/2025 03:07PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 07/10/2025 03:05PM

We're currently experiencing an outage in a downstream service, affecting search functionality. Our team is actively investigating and will share updates as they become available.

Latest Aisera outages

Issue with Aisera Bot on MSFT Teams channel - 25 days ago

Delay observed for some users using Webchat, Slack and MS Teams ( AWS only) - 3 months ago

Service Degradation - 4 months ago

Teams bot unavailable - 5 months ago

Workflows timing out for some AWS customers - 5 months ago

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