Outage in Aisera

Admin Portal & Bots are down only for customers with URLs ending in .cloud

Resolved Major
August 15, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

The issue has been identified and we are currently trying to find the root cause
Components affected
Aisera TicketIQ Aisera Conversational RPA Service Aisera Conversational AI Service Aisera AI Ops Engine Aisera Live Agent Handoff Service Aisera AISM UI
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/15/2025 08:27PM

Issue has been resolved.

IDENTIFIED about 1 month ago - at 08/15/2025 07:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 month ago - at 08/15/2025 07:30PM

The issue has been identified and we are currently trying to find the root cause

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