Outage in Aisera

Admin Portal & Bots are down only for customers with URLs ending in .cloud

Resolved Major
August 15, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

Incident Report

The issue has been identified and we are currently trying to find the root cause
Components affected
Aisera TicketIQ Aisera Conversational RPA Service Aisera Conversational AI Service Aisera AI Ops Engine Aisera Live Agent Handoff Service Aisera AISM UI

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/15/2025 08:27PM

Issue has been resolved.

IDENTIFIED 3 months ago - at 08/15/2025 07:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 08/15/2025 07:30PM

The issue has been identified and we are currently trying to find the root cause

Latest Aisera outages

Chatbot server degradation ; impacting Agent Assist - 29 days ago
Flows experiencing degraded performance - about 2 months ago
Non America HTTPS connectivity Issue detected - 3 months ago
Service Outage - 4 months ago
Degradation in Conversation AI - 9 months ago

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