Outage in Aisera

Degraded Performance on Live Agent Handoff Service

Resolved Minor
October 31, 2024 - Started about 1 year ago
Official incident page

Incident Report

We are seeing intermittent issues for some of our Customers on AWS (URLs ending in .cloud) related to Live Agent Hand off Service leading to a degraded experience. The team is actively working on addressing them.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/31/2024 01:22PM

The issue has been resolved

INVESTIGATING about 1 year ago - at 10/31/2024 01:22PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 10/31/2024 01:21PM

Issue has been resolved.

INVESTIGATING about 1 year ago - at 10/31/2024 01:17PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 10/31/2024 01:17PM

We are seeing intermittent issues for some of our Customers on AWS (URLs ending in .cloud) related to Live Agent Hand off Service leading to a degraded experience. The team is actively working on addressing them.

Latest Aisera outages

Chatbot server degradation ; impacting Agent Assist - 29 days ago
Flows experiencing degraded performance - about 2 months ago
Admin Portal & Bots are down only for customers with URLs ending in .cloud - 3 months ago
Non America HTTPS connectivity Issue detected - 3 months ago
Service Outage - 4 months ago

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