Outage in Aiven

Node creation lag due to DNS issues

Resolved Minor
December 12, 2024 - Started 10 months ago - Lasted about 13 hours

Incident Report

We are seeing lag in node creation again and we are actively working to mitigate this as we are already aware of the cause and have a working mitigation. Services will remain operational so long as no nodes are replaced. Please do not engage in action that will create a new node. Please expect an update in an hour.

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Latest Updates ( sorted recent to last )
MONITORING 10 months ago - at 12/13/2024 07:30AM

We have processed all the backlogs related to our free tier and everything is back to normal.

If you have a service that is not free-tier but still experiencing issues, please reach out to Aiven Support.

MONITORING 10 months ago - at 12/13/2024 06:11AM

We continue to process the backlog for our free-tier users.

We will provide an update once we have processed the remaining free tier backlog.

If you have a service that is not free-tier but still experiencing issues, please reach out to Aiven Support.

MONITORING 10 months ago - at 12/13/2024 03:24AM

We can confirm that a majority of the backlog items have now been processed. Customers should now be able to create and update their services without issue. If you continue to experience issues with existing services or creating new services, please reach out to Aiven Support for further assistance.

Please be advised that this does not apply to free-tier, we are still working to process the backlog of free tier services. We will provide an update once we have processed the free tier backlog.

IDENTIFIED 10 months ago - at 12/13/2024 02:59AM

We are continuing to actively work on mitigation and are churning through our backlog. Our request remains the same, do not issue any actions that will replace a node.

We will continue to provide progress updates as we make progress.

IDENTIFIED 10 months ago - at 12/12/2024 11:40PM

We are continuing to actively work on mitigation and are churning through our backlog. Our request remains the same, do not issue any actions that will replace a node.

We will continue to provide progress updates as we make progress.

INVESTIGATING 10 months ago - at 12/12/2024 09:23PM

We are continuing to actively work on mitigation and are churning through our backlog. Our request remains the same, do not issue any actions that will replace a node.

INVESTIGATING 10 months ago - at 12/12/2024 08:25PM

We are working through the backlog of DNS updates and our request remains the same, please do not issue any actions that will replace a node.

INVESTIGATING 10 months ago - at 12/12/2024 07:30PM

We are seeing lag in node creation again and we are actively working to mitigate this as we are already aware of the cause and have a working mitigation. Services will remain operational so long as no nodes are replaced. Please do not engage in action that will create a new node. Please expect an update in an hour.

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