Outage in Aiven

Customer using legacy MD5 password cannot connect through pgbouncer

Resolved Minor
September 30, 2025 - Started about 1 month ago - Lasted about 8 hours

Incident Report

We have identified an issue affecting our customer using legacy MD5 password cannot connect through pgbouncer. Our engineering team is actively working to identify the root cause and restore the service. We appreciate your patience and will share another update once we have identified the issue.

Need to monitor Aiven outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
MONITORING about 1 month ago - at 10/01/2025 02:23AM

We have identified the root cause of the issue and are currently rolling out a mitigation to affected customers.

We expect the issue to be resolved soon.

Please reach out to the Aiven support team if you're still encountering issues connecting through PGBouncer.

IDENTIFIED about 1 month ago - at 09/30/2025 11:46PM

We have identified the root cause of the issue affecting the services.

We are actively working to resolve this issue.

We apologise for the inconvenience caused by this issue. We will provide a further update in approximately 30 minutes.

INVESTIGATING about 1 month ago - at 09/30/2025 10:51PM

Our engineering team is still actively working to identify the root cause.

We appreciate your patience and will share another update once we have identified the issue.

INVESTIGATING about 1 month ago - at 09/30/2025 09:47PM

We have identified an issue affecting our customer using legacy MD5 password cannot connect through pgbouncer.

Our engineering team is actively working to identify the root cause and restore the service.

We appreciate your patience and will share another update once we have identified the issue.

Latest Aiven outages

PostgreSQL nodes unable to start - 8 days ago
Multiple service types cannot start - 13 days ago
Nodes struggling to spin in BYOC environments - 15 days ago
New services or replacement nodes can not be created in AWS us-east-1 (United States, Virginia) due to an AWS outage. - 24 days ago
Issue affecting several services - 28 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook