Outage in Aiven

Customer using legacy MD5 password cannot connect through pgbouncer

Resolved Minor
September 30, 2025 - Started 8 days ago - Lasted about 8 hours

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Outage Details

We have identified an issue affecting our customer using legacy MD5 password cannot connect through pgbouncer. Our engineering team is actively working to identify the root cause and restore the service. We appreciate your patience and will share another update once we have identified the issue.
Latest Updates ( sorted recent to last )
MONITORING 8 days ago - at 10/01/2025 02:23AM

We have identified the root cause of the issue and are currently rolling out a mitigation to affected customers.

We expect the issue to be resolved soon.

Please reach out to the Aiven support team if you're still encountering issues connecting through PGBouncer.

IDENTIFIED 8 days ago - at 09/30/2025 11:46PM

We have identified the root cause of the issue affecting the services.

We are actively working to resolve this issue.

We apologise for the inconvenience caused by this issue. We will provide a further update in approximately 30 minutes.

INVESTIGATING 8 days ago - at 09/30/2025 10:51PM

Our engineering team is still actively working to identify the root cause.

We appreciate your patience and will share another update once we have identified the issue.

INVESTIGATING 8 days ago - at 09/30/2025 09:47PM

We have identified an issue affecting our customer using legacy MD5 password cannot connect through pgbouncer.

Our engineering team is actively working to identify the root cause and restore the service.

We appreciate your patience and will share another update once we have identified the issue.

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