Outage in Akamai Identity Cloud

Issue with tokens service maintenance on September 16, 2026

Resolved Minor

September 18, 2026 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We identified an issue related to the tokens service maintenance performed on September 16, 2026. Some end-user sessions may not be honored for certain login policies that use custom claims. When this occurs, the end user must re-authenticate. We are rolling back the tokens service portion of this release to the previous version. We apologize for any confusion or disruption this may cause.

Components affected

Akamai Identity Cloud Australia Akamai Identity Cloud Canada Akamai Identity Cloud China Akamai Identity Cloud Europe Akamai Identity Cloud Japan Akamai Identity Cloud Russia Akamai Identity Cloud Singapore Akamai Identity Cloud United States

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 09/18/2026 06:45PM

Rollback is complete.

IDENTIFIED 1 day ago - at 09/18/2026 05:20PM

We identified an issue related to the tokens service maintenance performed on September 16, 2026. Some end-user sessions may not be honored for certain login policies that use custom claims. When this occurs, the end user must re-authenticate.

We are rolling back the tokens service portion of this release to the previous version. We apologize for any confusion or disruption this may cause.

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