Outage in Akamai Identity Cloud

Customer Insights login issues

Resolved Minor

November 11, 2021 - Started about 4 years ago - Lasted 5 months
Official incident page

Incident Report

Engineering is investigating login issues with Customer Insights. You may not be able to view your analytics dashboard within Customer Insights at this time. We apologize for the inconvenience and will continue to work with our third party provider to correct the problem as soon as possible. Only Customer Insights dashboard login is impacted. All core registration, authentication, and SSO services are functioning normally.

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Latest Updates ( sorted recent to last )

RESOLVED about 4 years ago - at 11/12/2021 12:54AM

The issue with the Customer Insights service has been resolved. Appreciate everyone's patience while we worked with our third party provider to restore the service.

INVESTIGATING about 4 years ago - at 11/11/2021 08:42PM

Engineering is investigating login issues with Customer Insights. You may not be able to view your analytics dashboard within Customer Insights at this time. We apologize for the inconvenience and will continue to work with our third party provider to correct the problem as soon as possible.

Only Customer Insights dashboard login is impacted. All core registration, authentication, and SSO services are functioning normally.

Latest Akamai Identity Cloud outages

API timeouts and error rate - about 4 years ago

Hosted Login increased error rate - over 4 years ago

Customer Insights unavailable - almost 5 years ago

Possible intermittent API call timeouts or latency - about 5 years ago

Possible Event Delivery and SMS Service Degradation Issues - about 5 years ago

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