Outage in Akamai Identity Cloud

Facebook social login errors

Resolved Minor
July 17, 2020 - Started over 5 years ago - Lasted over 1 year
Official incident page

Incident Report

Earlier Operations was alerted to issues with Facebook login. Investigation revealed an undocumented change to the Facebook API that prevented profile photos from being obtained. Immediate changes were made on the Identity Cloud side to omit the profile photo from the requested scopes which has solved the issue for now. Operations will monitor the issue and work with Facebook to determine when and if the profile photo can be obtained again.

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Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 07/17/2020 03:02PM

Operations is confident the change is mitigating the issue and we are marking this resolved. We will continue to work with Facebook to determine the cause and what can be done for profile photos going forward.

MONITORING over 5 years ago - at 07/17/2020 09:24AM

Earlier Operations was alerted to issues with Facebook login. Investigation revealed an undocumented change to the Facebook API that prevented profile photos from being obtained. Immediate changes were made on the Identity Cloud side to omit the profile photo from the requested scopes which has solved the issue for now. Operations will monitor the issue and work with Facebook to determine when and if the profile photo can be obtained again.

Latest Akamai Identity Cloud outages

API timeouts and error rate - about 4 years ago
Customer Insights login issues - about 4 years ago
Hosted Login increased error rate - over 4 years ago
Customer Insights unavailable - almost 5 years ago
Possible intermittent API call timeouts or latency - about 5 years ago

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