Secure Internet Access Enterprise (SIA) Issues

We can confirm that the issue was mitigated at 3:03 UTC on April 1, 2025 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD or reaching out to Akamai Support.

We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

We have identified a potential cause, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD. We will provide an update as we make progress.

We are still investigating the issue with new configuration changes not taking effect in some regions. Our team is working to resolve it and will provide further updates soon.

We are continuing to investigate the issue with Secure Internet Access Enterprise (SIA) where new configuration changes are not taking effect in some regions. Our team is actively working to resolve the matter. We will share additional updates periodically as more information becomes available.

We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700000MIlj1CAD. We will provide an update within the next 60 minutes.

We are investigating an emerging issue with Secure Internet Access Enterprise (SIA) where new configuration changes are not taking effect in some regions. We are actively investigating the issue and will provide another update within the next 60 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.