Outage in Akeneo

[Shared Catalogs] New images cannot be downloaded

Resolved Minor

August 30, 2024 - Started 5 months ago - Lasted 3 days
Official incident page

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Outage Details

New images added since 08/22 cannot be downloaded in the Shared Catalogs. Only "pim_catalog_image" attributes are impacted, no issue with the asset attributes. We are working on a fix and aim to get back to normal on Monday 09/02.

Components affected

Akeneo Shared Catalogs

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 09/02/2024 09:09AM

A fix has been deployed and validated.
This incident is now closed.

IDENTIFIED 5 months ago - at 08/30/2024 03:59PM

New images added since 08/22 cannot be downloaded in the Shared Catalogs.
Only "pim_catalog_image" attributes are impacted, no issue with the asset attributes.
We are working on a fix and aim to get back to normal on Monday 09/02.

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