Outage in Akeneo
Errors with Generative AI
Resolved MinorIncident Report
We are currently experiencing a service disruption with Generative AI functionality.
Our team is working to identify the root cause and implement a solution. Serenity, and Growth users may be affected.
We will send an additional update as soon as possible. We apologize for the inconvenience, and thank you for your patience while we resolve the matter.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/23/2025 11:10AM
This incident has now been resolved.
MONITORING
11 months ago - at 05/23/2025 10:45AM
A fix has been implemented, and we are monitoring the situation.
IDENTIFIED
11 months ago - at 05/23/2025 10:30AM
We are continuing to work on a fix for this issue.
IDENTIFIED
11 months ago - at 05/23/2025 10:26AM
We are currently experiencing a service disruption with Generative AI functionality.
Our team is working to identify the root cause and implement a solution. Serenity, and Growth users may be affected.
We will send an additional update as soon as possible. We apologize for the inconvenience, and thank you for your patience while we resolve the matter.
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