Outage in Akeneo
Product import jobs not working on Australia region
Resolved MinorIncident Report
Summary AI Generated
Product import jobs in Akeneo's Australian region were stuck in queued or failed states and not processing for 5.7 hours, while other regions remained unaffected. Users could work around the issue by creating products through the PIM REST API or UI instead of import jobs. The issue was identified, fixed, and resolved with all pending jobs successfully processed.
We are currently investigating an issue affecting product import jobs in the Australian region. Impacted jobs are abnormally remaining in a queued or failed state and are not being processed.
All other regions are unaffected.
Workaround: While we work on a fix, products can still be created using the PIM REST API or directly through the PIM UI.
We will provide a further update along with the identification of the root cause. We apologize for the disruption.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 03/23/2026 02:20PM
The issue affecting product import jobs in the Australian region has been resolved. All import jobs are now processing normally. All pending jobs were processed.
We apologize for the disruption this may have caused, and thank you for your patience while our engineering team worked on the resolution.
MONITORING
5 days ago - at 03/23/2026 12:55PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 03/23/2026 09:11AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
5 days ago - at 03/23/2026 08:42AM
We are currently investigating an issue affecting product import jobs in the Australian region. Impacted jobs are abnormally remaining in a queued or failed state and are not being processed.
All other regions are unaffected.
Workaround: While we work on a fix, products can still be created using the PIM REST API or directly through the PIM UI.
We will provide a further update along with the identification of the root cause. We apologize for the disruption.
Latest Akeneo outages
Slowness when saving product and product models - 25 days ago
Erroneous reference entity pagination links - about 1 month ago
Slowness on extraction step - about 2 months ago
Increased errors on job processing - about 2 months ago
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