Outage in Akeneo
Slow Workflow Progression in the PIM
Resolved MinorIncident Report
Summary AI Generated
Akeneo's PIM service experienced slow workflow progression for all users in Germany, causing noticeable delays between completing workflow steps and products loading on subsequent steps. The issue affected collaboration workflows in the Serenity component for 3.2 hours. A fix was deployed and standard workflow functionality was restored after monitoring confirmed the resolution.
Users in Germany are currently experiencing degraded performance when progressing through collaboration workflows. Specifically, there is a noticeable delay between the start or completion of a workflow step, and the product loading on the next step.
Who is affected: All users based in Germany using collaboration workflows in the PIM.
You may be impacted if: You observe abnormal delays between completing a workflow step and the product appearing on the subsequent step.
We are implementing a fix and will provide an update in 60 minutes.
Components affected
Akeneo SerenityTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/26/2026 04:43PM
A fix has been deployed, and after monitoring we have confirmed that Workflows have been restored to standard functionality.
We apologise for the inconvenience caused by this temporary disruption.
IDENTIFIED
6 days ago - at 05/26/2026 04:40PM
We are continuing to work on a fix for this issue.
IDENTIFIED
6 days ago - at 05/26/2026 04:02PM
We are still working on implementing the fix. We will provide an update within 90 minutes.
IDENTIFIED
6 days ago - at 05/26/2026 02:30PM
We are still working on implementing the fix. We will provide an update within 90 minutes.
IDENTIFIED
6 days ago - at 05/26/2026 01:36PM
Users in Germany are currently experiencing degraded performance when progressing through collaboration workflows. Specifically, there is a noticeable delay between the start or completion of a workflow step, and the product loading on the next step.
Who is affected: All users based in Germany using collaboration workflows in the PIM.
You may be impacted if: You observe abnormal delays between completing a workflow step and the product appearing on the subsequent step.
We are implementing a fix and will provide an update in 60 minutes.
Latest Akeneo outages
Intermittent Slowdowns Affecting Response Times - 27 days ago
Workflow UI Freezing During Enrichment Operations - about 1 month ago
Latency on import and export jobs in the Western European region - about 1 month ago
Latency on import jobs - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
