Outage in Akeneo
Degraded performance resulting in slow or failing page loads for products and offers in Activation
Resolved MinorIncident Report
Summary AI Generated
Akeneo's Activation module experienced degraded performance for nearly 20 hours, causing slow or failing page loads for products and offers. The root cause was poor database read performance, which was addressed through substantial fixes deployed during the incident. Full service was confirmed restored on June 26 at 10:37 UTC following successful monitoring.
⚒️ Degraded Activation experience - full service to be restored by 18:00 UTC
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Latest Updates ( sorted recent to last )
RESOLVED
29 days ago - at 06/26/2026 08:37AM
We've completed the changes needed to restore performance to normal levels. While we'll continue active monitoring, we're confident the issue is resolved and are now closing this incident. Thank you for your patience.
INVESTIGATING
29 days ago - at 06/25/2026 08:26PM
We have released substantial fixes to improve database read performance. We will continue to monitor proactively, before closing the incident.
INVESTIGATING
30 days ago - at 06/25/2026 12:52PM
⚒️ Degraded Activation experience - full service to be restored by 18:00 UTC
Latest Akeneo outages
Delayed job and rule execution in US region - 14 days ago
Shopify App synchronization issues - 23 days ago
Instance unavailability affecting a subset of customers - about 1 month ago
Permissions unexpectedly disabled across roles - about 1 month ago
Apps no longer listed on the Akeneo App Store - about 1 month ago
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