Outage in Akeneo
Instance unavailability affecting a subset of customers
Resolved MajorIncident Report
We are currently experiencing a major outage causing PIM instances to be completely inaccessible for a portion of our customers since 12:15 UTC.
A subset of customers hosted in Western Continental Europe is affected, representing approximately 4% of our customer base.
You are likely impacted if you encounter a "The server returned a 500 Internal Server Error" message when attempting to access your instance.
We are actively investigating the root cause and will provide an update in 30 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/23/2026 02:14PM
This incident has been resolved.
We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.
MONITORING
about 1 month ago - at 06/23/2026 02:02PM
We are continuing to monitor for any further issues.
MONITORING
about 1 month ago - at 06/23/2026 02:01PM
The issue has been identified, and a fix has been implemented.
Service is getting back to normal.
We are actively monitoring the recovery.
INVESTIGATING
about 1 month ago - at 06/23/2026 01:50PM
We are still actively investigating the issue.
We'll provide an update in 30 minutes.
INVESTIGATING
about 1 month ago - at 06/23/2026 01:20PM
We are still actively investigating the issue.
We'll provide an update in 30 minutes.
INVESTIGATING
about 1 month ago - at 06/23/2026 12:50PM
We are currently experiencing a major outage causing PIM instances to be completely inaccessible for a portion of our customers since 12:15 UTC.
A subset of customers hosted in Western Continental Europe is affected, representing approximately 4% of our customer base.
You are likely impacted if you encounter a "The server returned a 500 Internal Server Error" message when attempting to access your instance.
We are actively investigating the root cause and will provide an update in 30 minutes.
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