Outage in Akeneo
PHP vulnerabilities announced
Resolved MinorIncident Report
Summary AI Generated
Two critical PHP vulnerabilities were identified and treated as a high-priority security matter affecting Akeneo's Serenity, Growth Edition, and GraphQL API services. PIM instances continued to operate normally throughout the incident, with no disruption to end users. Within 5.5 hours, the engineering team completed mitigation by deploying a patched version of PHP addressing both vulnerabilities, requiring no action from customers.
We are aware of two critical PHP vulnerabilities announced yesterday and are treating this as a high-priority security matter. Protecting your business and data is our priority.
Our engineering team is actively assessing the potential impact on Akeneo services, and mitigation work is already underway. In parallel, we are closely monitoring the PHP security release and will provide further updates here as our assessment and remediation progress.
Your PIM instance is running normally. We will let you know if any action is required on your end.
Thank you for your understanding.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 10/21/2026 04:57PM
Our mitigation work is complete. PIM SaaS is now running a patched version of PHP, which includes fixes for both identified vulnerabilities.
PIM SaaS instances continue to operate normally, and no action is required on your end.
Thank you for your understanding.
IDENTIFIED
3 days ago - at 10/21/2026 11:30AM
We are aware of two critical PHP vulnerabilities announced yesterday and are treating this as a high-priority security matter. Protecting your business and data is our priority.
Our engineering team is actively assessing the potential impact on Akeneo services, and mitigation work is already underway. In parallel, we are closely monitoring the PHP security release and will provide further updates here as our assessment and remediation progress.
Your PIM instance is running normally. We will let you know if any action is required on your end.
Thank you for your understanding.
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