Outage in Akeneo
PIM Growth Package UI unavailable for some instances
Resolved MajorIncident Report
Summary AI Generated
**Akeneo PIM – Growth Package UI Outage (20 minutes)** On September 21, 2026, Akeneo Growth Package customers on the Serenity component were unable to access the PIM for approximately 20 minutes starting at 11:00 UTC, with all login attempts and application loads failing. The issue was identified and a fix was progressively rolled out across affected configurations. Full resolution was confirmed at 14:55 CEST, with all PIM features restored.
A subset of users are currently unable to access the PIM. Any attempt to log in or load the application is failing.
This issue began at 11:00 UTC and is affecting customers on the Growth Package. Other plans are not impacted.
The issue has been identified and a fix is being progressively rolled out.
We will provide an update in 30 minutes.
Components affected
Akeneo SerenityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/21/2026 12:55PM
All customer configurations have been fixed.
The issue is fully resolved, and all PIM features are available again.
Thank you for your patience and understanding
IDENTIFIED
3 days ago - at 09/21/2026 12:38PM
We are continuing to deploy a fix for this issue.
IDENTIFIED
3 days ago - at 09/21/2026 12:38PM
A subset of users are currently unable to access the PIM. Any attempt to log in or load the application is failing.
This issue began at 11:00 UTC and is affecting customers on the Growth Package. Other plans are not impacted.
The issue has been identified and a fix is being progressively rolled out.
We will provide an update in 30 minutes.
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