Outage in Akeneo
SDM Jobs not pushed to Akeneo PIM
Resolved MajorIncident Report
Summary AI Generated
Between 07:12 and 14:02 UTC on October 9, 2026, a misconfigured feature flag caused all Supplier Data Manager jobs to fail to push data to the Akeneo PIM, lasting approximately 3 hours. The issue was isolated to SDM job processing, with no other core SDM functionality impacted. All affected jobs were successfully retried and data was confirmed as correctly pushed to the PIM upon resolution.
The affected jobs have been retried, and the data is pushed correctly to the PIM.
Components affected
Akeneo Supplier Data ManagerTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 10/09/2026 03:56PM
This incident has now been resolved.
We apologise for the inconvenience caused by this temporary disruption.
IDENTIFIED
15 days ago - at 10/09/2026 03:54PM
The team has identified an issue with a feature flag used for new feature development affecting all SDM jobs pushed between 07:12 and 14:02 UTC (09:12–16:02 CEST).
We are currently retrying all affected jobs. There is no other impact on core SDM functionality.
MONITORING
15 days ago - at 10/09/2026 03:52PM
The affected jobs have been retried, and the data is pushed correctly to the PIM.
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