Outage in Akeneo
Delayed job and rule execution in US region
Resolved MinorIncident Report
Summary AI Generated
**Akeneo – Delayed Job and Rule Execution (US Region)** An infrastructure issue in the US region caused delays in job execution and triggered rule execution on the Serenity platform for approximately 2.4 hours. The team identified the root cause, applied a mitigation, and monitored recovery until performance returned to normal levels.
Some users in the US region may experience delays affecting job execution and triggered rule execution.
We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 07/10/2026 07:00PM
Our changes made to restore performance to optimal levels are having the intended effect, and service is back to normal.
We sincerely apologize for the disruption, and thank you for your patience while we worked on this issue.
MONITORING
14 days ago - at 07/10/2026 06:01PM
We have identified the infrastructure issue causing delays in job and rule execution. A mitigation has been applied, and performance is steadily returning to normal. We are continuing to monitor the recovery and will provide another update in 30 minutes.
MONITORING
14 days ago - at 07/10/2026 04:38PM
Some users in the US region may experience delays affecting job execution and triggered rule execution.
We are currently investigating the issue and have applied an initial mitigation. Our team is actively monitoring the situation.
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