Outage in Akeneo
Activation Error Report Handling De-Graded Experience
Resolved MinorIncident Report
Summary AI Generated
Akeneo experienced a degraded error reporting experience lasting approximately 7 days, where users received false positive and false negative error messages related to marketplace synchronization failures. This made it difficult for users to accurately diagnose and resolve synchronization issues. The incident was resolved on August 7, 2026.
We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both false positive and false negative reports. We apologise for the inconvenience this may be causing you, but also to let you know - we are on the case! Since this is not an outage, updates may be slower than normal. But we will be doing our very best to get this experience working fully as fast as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/07/2026 04:00PM
This incident has been resolved.
INVESTIGATING
9 days ago - at 07/31/2026 03:39PM
We have had several reports of wrong or misleading error reports. This makes it harder for you to deep dive and correct marketplace synchronisation failures. We are seeing both false positive and false negative reports. We apologise for the inconvenience this may be causing you, but also to let you know - we are on the case! Since this is not an outage, updates may be slower than normal. But we will be doing our very best to get this experience working fully as fast as possible.
Latest Akeneo outages
Delayed job and rule execution in US region - about 1 month ago
Shopify App synchronization issues - about 1 month ago
Degraded performance resulting in slow or failing page loads for products and offers in Activation - about 2 months ago
Instance unavailability affecting a subset of customers - about 2 months ago
Permissions unexpectedly disabled across roles - about 2 months ago
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