Outage in Akeneo
Access Issues Affecting Select Serenity Edition Features
Resolved MajorIncident Report
Summary AI Generated
Starting at 14:17 UTC on September 14, 2026, approximately 10% of Akeneo Serenity Edition customer instances across all regions lost access to several PIM features, including collaboration workflows, proposals, shared assets, asset versioning, channel permissions, and product restorations. The 44-minute incident affected both the UI and API, though no data was lost. The root cause was identified, a fix was rolled out, and the incident was fully resolved by 16:01 UTC.
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/14/2026 04:01PM
The issue is fully resolved, and all PIM features are available again.
Thank you for your patience and understanding
MONITORING
6 days ago - at 09/14/2026 03:25PM
All customer configurations have been fixed, and we are now monitoring the situation. We will provide an update within 30 minutes
IDENTIFIED
6 days ago - at 09/14/2026 03:21PM
Since 14:17 UTC, some Serenity Edition customers have been unable to access a set of features from the PIM's UI and API, including collaboration workflows, proposals, shared assets, asset versioning, Agentic Ziggy, channel permissions, and product restorations. No data has been lost as a result of this issue.
This issue affected approximately 10% of customer instances running Serenity Edition, across all regions.
The root cause has been identified, and a fix is currently being rolled out to all impacted instances.
We will provide an update within 60 minutes.
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