Outage in Akeneo
Latency on import and export jobs in the Western European region
Resolved MinorIncident Report
Summary AI Generated
Akeneo users in the Western European region experienced increased latency on import and export jobs (excluding product imports) starting at 2:00 PM CEST on April 21st, 2026. The engineering team identified an infrastructure-related root cause and implemented a fix. The incident was resolved after 23 minutes, with all import and export jobs returning to normal processing speeds.
We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026.
Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/21/2026 03:01PM
The incident has been resolved, and all import and export jobs in Western Europe are now being processed as expected.
MONITORING
1 day ago - at 04/21/2026 02:38PM
We have identified an issue in which some users in the Western European region are experiencing increased latency across all exports and all imports except product imports. The issue began around 2:00 PM CEST on April 21st, 2026.
Our engineering team has identified the root cause within our infrastructure and has implemented a fix to mitigate the issue. We will continue monitoring the situation and provide an update within 1 hour.
Latest Akeneo outages
Latency on import jobs - 6 days ago
Login and Navigation Disrupted, on Eastern Europe - 13 days ago
Product import jobs not working on Australia region - about 1 month ago
Slowness when saving product and product models - about 2 months ago
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