Outage in Akeneo
Login and Navigation Disrupted, on Eastern Europe
Resolved MajorIncident Report
Summary AI Generated
Akeneo experienced a major outage that prevented users in Eastern Europe from logging in and navigating the PIM UI, affecting approximately 20% of their customer base. The Serenity component was impacted, though the PIM REST API and GraphQL API remained functional as workarounds. The incident was resolved after 1 hour following a fix deployed at 12:45 UTC.
We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI.
Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident.
Workaround: PIM REST API and GraphQL API remain usable.
A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
Components affected
Akeneo SerenityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 04/09/2026 01:53PM
This incident has been resolved. The issue affecting login and navigation on the PIM for users in Eastern Europe has been fully addressed following a fix deployed at 12:45 UTC.
We apologize for the disruption.
MONITORING
9 days ago - at 04/09/2026 01:01PM
Traffic is getting back to normal.
We continue monitoring the platform. We will provide an update in 60 minutes.
MONITORING
9 days ago - at 04/09/2026 12:54PM
We are currently experiencing a partial outage preventing users from logging in and browsing the PIM UI.
Who is affected: All users located in Eastern Europe (approximately 20% of our customer base) are impacted. If you are in this region and cannot log in or navigate the PIM, you are affected by this incident.
Workaround: PIM REST API and GraphQL API remain usable.
A fix has been implemented and is being monitored. We will provide an update in 30 minutes.
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