Outage in Akeneo
Latency on import jobs
Resolved MinorIncident Report
Summary AI Generated
Akeneo experienced increased latency on product and product model import jobs affecting customers in the Western European region, beginning around 5:00 PM CEST on April 16th, 2026. The issue impacted the Serenity component and caused import processing delays for affected customers. The engineering team identified and implemented a fix, with the issue fully resolved after 3.2 hours and import performance returning to expected levels.
We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026.
Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
Components affected
Akeneo SerenityTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/17/2026 11:30AM
The issue affecting the latency is now resolved, and imports are operating at the expected level of performance.
We apologize for any disruptions this issue may have caused.
Thank you for your patience.
MONITORING
1 day ago - at 04/17/2026 09:52AM
The latency has decreased, and import jobs are now processing as expected.
We will continue to monitor import jobs' performance to confirm the incident is resolved.
IDENTIFIED
1 day ago - at 04/17/2026 09:32AM
The issue has been identified, and a fix is being implemented to mitigate the latency on import jobs.
We will provide another update within 60 minutes.
INVESTIGATING
1 day ago - at 04/17/2026 08:22AM
We have identified an issue where a subset of customers in the Western European region is experiencing increased latency on product and product model imports. The issue began around 5:00 PM CEST on April 16th, 2026.
Our engineering team is actively investigating the root cause. We will provide an update in 60 minutes.
Latest Akeneo outages
Login and Navigation Disrupted, on Eastern Europe - 9 days ago
Product import jobs not working on Australia region - 27 days ago
Slowness when saving product and product models - about 2 months ago
Erroneous reference entity pagination links - about 2 months ago
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