Outage in Akeneo

Slowness when saving product and product models

Resolved Minor

March 03, 2026 - Started about 2 months ago - Lasted about 19 hours
Official incident page

Incident Report

Summary AI Generated

Akeneo experienced increased response times when saving products and product models through both the UI and API, affecting approximately 0.1% of traffic primarily in the Western Europe region. The slowness impacted the Serenity and Growth Edition components for 18.6 hours starting at 7am CET. The issue was resolved after the team deployed a fix and confirmed normal service operations were restored.

We are currently observing increased response times when saving products and product models via both the UI and API, since 7am CET today. At this time, approximately 0.1% of traffic for these operations is impacted, almost exclusively on Western Europe (GCP europe-west1 region). Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Components affected

Akeneo Growth Edition Akeneo Serenity

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 03/04/2026 08:32AM

The slowness affecting products and product models saving is now resolved, and all services are operating normally. The fix we deployed has proven effective.
We sincerely apologize for the disruption this caused.

Thank you for your patience.

MONITORING about 2 months ago - at 03/03/2026 07:20PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 2 months ago - at 03/03/2026 01:54PM

We are currently observing increased response times when saving products and product models via both the UI and API, since 7am CET today.

At this time, approximately 0.1% of traffic for these operations is impacted, almost exclusively on Western Europe (GCP europe-west1 region).

Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Latest Akeneo outages

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