Outage in Akeneo

Elevated response times when creating or updating records

Resolved Minor

March 26, 2026 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Akeneo experienced elevated response times when creating or updating records in the Europe West 1 region, affecting Serenity, Growth Edition, and the GraphQL API components. The incident lasted 4.6 hours before being resolved with a deployed fix that restored normal service operations.

We are currently observing increased response times when creating or updating records in europe west 1 region. Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Components affected

Akeneo Serenity Akeneo Growth Edition Akeneo GraphQL API

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 03/26/2026 02:43PM

The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective.
We sincerely apologize for the disruption this caused.

Thank you for your patience.

MONITORING 2 days ago - at 03/26/2026 11:50AM

We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability.

So far, we've seen positive results.

INVESTIGATING 2 days ago - at 03/26/2026 10:08AM

We are currently observing increased response times when creating or updating records in europe west 1 region.

Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.

Latest Akeneo outages

Product import jobs not working on Australia region - 5 days ago

Slowness when saving product and product models - 25 days ago

Erroneous reference entity pagination links - about 1 month ago

Slowness on extraction step - about 2 months ago

Increased errors on job processing - about 2 months ago

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