Outage in Akeneo
Elevated response times when creating or updating records
Resolved MinorIncident Report
Summary AI Generated
Akeneo experienced elevated response times when creating or updating records in the Europe West 1 region, affecting Serenity, Growth Edition, and the GraphQL API components. The incident lasted 4.6 hours before being resolved with a deployed fix that restored normal service operations.
We are currently observing increased response times when creating or updating records in europe west 1 region.
Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 03/26/2026 02:43PM
The issue affecting the latency is now resolved, and all services are operating normally. The fix we deployed has proven effective.
We sincerely apologize for the disruption this caused.
Thank you for your patience.
MONITORING
24 days ago - at 03/26/2026 11:50AM
We have implemented a fix. We are now monitoring our systems closely to confirm full recovery and stability.
So far, we've seen positive results.
INVESTIGATING
24 days ago - at 03/26/2026 10:08AM
We are currently observing increased response times when creating or updating records in europe west 1 region.
Our team is actively investigating the issue and will provide additional updates as soon as more information becomes available.
Latest Akeneo outages
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Erroneous reference entity pagination links - about 2 months ago
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