Outage in Akeneo

Network Errors on Google Cloud Platform Impacting Akeneo BigCommerce and Shopify Apps

Resolved Major
May 07, 2025 - Started 3 days ago - Lasted about 2 hours
Official incident page

Need to monitor Akeneo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Akeneo, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating network errors on Google Cloud Platform (GCP) impacting our Akeneo BigCommerce and Shopify Apps. All environments and customers are affected. We are working with GCP to identify potential mitigations. Further updates will be provided as they become available. We apologize for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/07/2025 10:00AM

The incident has been resolved, and the scheduled differential product synchronization has been relaunched on all impacted apps.

MONITORING 3 days ago - at 05/07/2025 09:40AM

The incident has been mitigated by Google Cloud Platform, all apps are now accessible. We are monitoring the status of our services before closing this issue.

IDENTIFIED 3 days ago - at 05/07/2025 08:41AM

We are currently investigating network errors on Google Cloud Platform (GCP) impacting our Akeneo BigCommerce and Shopify Apps. All environments and customers are affected.

We are working with GCP to identify potential mitigations. Further updates will be provided as they become available. We apologize for any inconvenience this may cause.

Latest Akeneo outages

Background Jobs In Europe-West3 Zone Experiencing Delays In Execution - about 2 months ago
Increase in number of 500 errors on the API between 4.40 AM and 9.30 AM - 3 months ago
Long execution time of PIM jobs - 4 months ago
Jobs not executed - 5 months ago
Erroneous color scheme - 5 months ago

Stop Juggling Dozens of Status Pages – Monitor Them All in One Place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4000 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook