Outage in AlertMedia

User Imports via SFTP nonfunctional for some customers.

Resolved Major

February 20, 2025 - Started 2 months ago - Lasted 29 minutes
Official incident page

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Outage Details

We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

Components affected

AlertMedia Import and User Provisioning

Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 02/20/2025 07:56PM

This incident has been resolved.

MONITORING 2 months ago - at 02/20/2025 07:37PM

We have implemented a fix for the SFTP issues we were experiencing and are monitoring the system as performance improves.

INVESTIGATING 2 months ago - at 02/20/2025 07:31PM

We are currently investigating an issue that is causing user import via SFTP to be inaccessible for some customers.

Latest AlertMedia outages

Some users unable to log in - about 1 month ago

AlertMedia Partial Dashboard Outage - about 2 months ago

AlertMedia Incident: Degraded Performance - 3 months ago

Voice Notifications & Incoming Emergency Line Calls - 3 months ago

Common map layer performance degradation - 6 months ago

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