Outage in AlertMedia
iOS mobile app closes on launch after latest update
Resolved MajorIncident Report
Summary AI Generated
A faulty iOS app update released on October 22 caused the AlertMedia mobile app to crash immediately on launch for iPhone users who had installed it, rendering the app unusable for approximately 3 hours. Android users and those who had not yet updated were unaffected, and SMS, email, and voice notifications continued to function normally throughout the incident. A fix was developed and submitted for Apple review, and the corrected app version became available in the App Store on October 23, resolving the issue.
Impact
- iPhone users who installed the latest AlertMedia app update (released October 22) can't open the app. It closes right after launch.
- The Android app is not affected.
- iPhone users who haven't installed the latest app update are not affected.
- Notifications sent by SMS, email and voice are still being delivered.
We've fixed the problem and asked Apple for an expedited review, and we'll post an update here as soon as the fix is in the App Store.
What you can do
- If you haven't installed the latest update yet, wait until we post here that the fix is available.
- Once the fix is out, update the AlertMedia app from the App Store.
Components affected
AlertMedia Web Dashboard & Mobile AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 10/23/2026 11:40PM
The new version of the mobile app is available in the Apple App Store for download.
MONITORING
23 days ago - at 10/23/2026 11:21PM
The updated version of our iOS app has been approved. We're waiting for it to be distributed to the store.
MONITORING
23 days ago - at 10/23/2026 08:55PM
The new version is still awaiting final review from Apple.
IDENTIFIED
23 days ago - at 10/23/2026 08:38PM
Impact
- iPhone users who installed the latest AlertMedia app update (released October 22) can't open the app. It closes right after launch.
- The Android app is not affected.
- iPhone users who haven't installed the latest app update are not affected.
- Notifications sent by SMS, email and voice are still being delivered.
We've fixed the problem and asked Apple for an expedited review, and we'll post an update here as soon as the fix is in the App Store.
What you can do
- If you haven't installed the latest update yet, wait until we post here that the fix is available.
- Once the fix is out, update the AlertMedia app from the App Store.
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