Outage in AlertMedia
Older Desktop Versions Failing to Sign In
Resolved MinorIncident Report
Summary AI Generated
Users running older versions of the AlertMedia Desktop app experienced failed sign-in errors for approximately 8.6 hours, despite authentication succeeding on the backend. The issue did not affect users on the current Desktop version (7.0.2). The incident was resolved without requiring any action from end users.
We’re aware that some computers running older versions of the AlertMedia Desktop app can’t sign in. The app may show a failed login, even though the sign-in actually succeeds on our side. Computers on the current Desktop version (7.0.2) are not affected.
We’ve identified the issue and a fix will be applied soon. The misleading error should disappear after the fix is applied, with nothing needed from you. We’ll post another update when it’s complete.
Components affected
AlertMedia Web Dashboard & Mobile AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 10/30/2026 03:24AM
This incident has been resolved and we are monitoring the situation.
IDENTIFIED
17 days ago - at 10/29/2026 06:52PM
We’re aware that some computers running older versions of the AlertMedia Desktop app can’t sign in. The app may show a failed login, even though the sign-in actually succeeds on our side. Computers on the current Desktop version (7.0.2) are not affected.
We’ve identified the issue and a fix will be applied soon. The misleading error should disappear after the fix is applied, with nothing needed from you. We’ll post another update when it’s complete.
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