Outage in AlertOps

AlertOps US VOIP provider outage

Resolved Major

January 24, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Our US VOIP service provider is down. One of their data centers is down. They are working on Failover backup. We do not have an ETA. This affects only US outbound voice notifications, inbound calls (live call routing) are not impacted by this outage. All other notification channels are functioning normally (SMS, email, Microsoft Teams, Slack, mobile push notifications), ,

Components affected

AlertOps Notifications Delivery Service

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 01/24/2025 03:12PM

As of 8:33 the issue has been resolved. US outbound VOIP (voice) notifications are operating normally.

IDENTIFIED about 2 months ago - at 01/24/2025 02:48PM

Our US VOIP service provider is down. One of their data centers is down. They are working on Failover backup. We do not have an ETA.

This affects only US outbound voice notifications, inbound calls (live call routing) are not impacted by this outage.

All other notification channels are functioning normally (SMS, email, Microsoft Teams, Slack, mobile push notifications), ,

Latest AlertOps outages

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