Outage in AlertOps

Intermittent failures of outbound SMS

Resolved Major

October 20, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing intermittent delivery of outbound SMS with our provider - Twilio. This is due to ongoing performance issues with Amazon's AWS service. Some SMS are going out. We are continuing to monitor the incident.

Components affected

AlertOps Notifications Delivery Service

Need to monitor AlertOps outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/20/2025 09:13PM

No SMS failures have been observed since 1:45 PM CT.

MONITORING 3 months ago - at 10/20/2025 06:32PM

We are experiencing intermittent delivery of outbound SMS with our provider - Twilio.
This is due to ongoing performance issues with Amazon's AWS service.
Some SMS are going out.
We are continuing to monitor the incident.

Latest AlertOps outages

AlertOps outage - 3 months ago

Inbound SMS ACK/Assign/Close failing - 8 months ago

AlertOps US VOIP provider outage - about 1 year ago

AlertOps Android mobile app intermittent push notification delivery issues - almost 2 years ago

Inbound API processing issue - about 2 years ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5450 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook