Outage in AlertOps
Intermittent failures of outbound SMS
Resolved MajorIncident Report
We are experiencing intermittent delivery of outbound SMS with our provider - Twilio.
This is due to ongoing performance issues with Amazon's AWS service.
Some SMS are going out.
We are continuing to monitor the incident.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 10/20/2025 09:13PM
No SMS failures have been observed since 1:45 PM CT.
MONITORING
15 days ago - at 10/20/2025 06:32PM
We are experiencing intermittent delivery of outbound SMS with our provider - Twilio.
This is due to ongoing performance issues with Amazon's AWS service.
Some SMS are going out.
We are continuing to monitor the incident.
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