Outage in Alliance Laundry Digital
Scan Pay Wash Payment Issue
Resolved Minor
July 30, 2026 - Started 15 days ago
- Lasted about 21 hours
Incident Report
We are aware of an issue affecting Scan Pay Wash payments. Some customers may receive an error stating that their payment cannot be processed when attempting to pay for service.
Our engineering team has been notified and is actively investigating the root cause. We recognize how important this service is and apologize for the disruption it's causing.
We will provide another update as soon as we have more information.
Components affected
Alliance Laundry Digital Customer App (Android) Alliance Laundry Digital Customer App (iOS) Alliance Laundry Digital Customer AppsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
MONITORING
15 days ago - at 07/30/2026 11:15PM
We have deployed a fix for the Scan Pay Wash disruption, and we are now monitoring the platform to ensure a full recovery.
We will continue to observe Scan Pay Wash transactions to ensure no further issues are occurring before declaring this incident resolved.
INVESTIGATING
15 days ago - at 07/30/2026 07:40PM
We are aware of an issue affecting Scan Pay Wash payments. Some customers may receive an error stating that their payment cannot be processed when attempting to pay for service.
Our engineering team has been notified and is actively investigating the root cause. We recognize how important this service is and apologize for the disruption it's causing.
We will provide another update as soon as we have more information.
Latest Alliance Laundry Digital outages
Machine statuses not updating - 7 days ago
SMS Service Alerts and Customer Alerts Unavailable - 23 days ago
Fleet dashboard unavailable - about 2 months ago
Software Support - Temporary Phone and Chat Interruption - 3 months ago
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