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Outage in Alpaca

SMS Verification Issues Affecting User Sign-In

Resolved Minor
November 03, 2026 - Started 10 days ago - Lasted about 1 hour
Official incident page

Incident Report

We're aware that some users are experiencing issues completing sign-in when using a text message verification code. Email or authenticator app verification methods are not affected. Our team is actively working on a fix. We will post another update within 15 minutes.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 11/03/2026 08:58AM

This incident has been resolved.

IDENTIFIED 10 days ago - at 11/03/2026 08:23AM

We've identified the cause of the SMS verification delays affecting some users' sign-in attempts and are working closely with our provider to restore normal SMS delivery.

INVESTIGATING 10 days ago - at 11/03/2026 08:14AM

We're aware that some users are experiencing issues completing sign-in when using a text message verification code. Email or authenticator app verification methods are not affected. Our team is actively working on a fix. We will post another update within 15 minutes.

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