Issues with options order confirmations

Between approximately 12:39 PM ET and this morning, some options orders showed incorrect statuses (rejected or canceled) due to an issue at a third-party trading venue. All fills from this period were valid and have been corrected in our systems. New orders processed normally throughout, and options trading is fully operational. If you still see a discrepancy on an order from this window, please contact Support.

We have completed the necessary updates to correct the affected order statuses. Please note that all filled orders are confirmed as successfully executed, and your underlying positions remain accurate. If you are still encountering any discrepancies, please reach out to our support team directly.

We are continuing to work on the issue, we will provide more updates soon

We have identified an issue causing certain options orders to display incorrect statuses following a technical issue at an execution venue. Our team is actively rolling out updates to correct the statuses of affected orders. All filled orders are confirmed filled and your underlying positions are correct. We will provide further updates as remediation continues.

We are continuing to correct inaccurate options order statuses. New orders are processing normally, and all fills are protected. We will post another update soon.

We have identified several options orders that are currently showing incorrect statuses due to a technical issue and invalid inbound messages from an execution venue. Orders that were previously filled were incorrectly updated to rejected or canceled in error. Our team is actively working to correct the statuses of these affected orders. Please be assured that all orders that received fills are protected and your underlying positions remain correct. If you have any questions, please reach out.

We are investigating reports of some previously filled options orders showing as cancelled or rejected. Any orders placed before approximately 9:39 AM ET may be affected. We are actively looking into the issue. We will post another update within 15 minutes.

Options orders are now successfully processing, and our team is continuing to monitor our systems. If you experienced issues with your orders, please reach out to support directly.

We are currently investigating routing issues affecting options orders. If you are experiencing issues with your orders, please reach out to support directly.

Starting at approximately 12:40 PM ET, some options orders have experienced delays reaching the market due to a disruption at one of our third-party trading venues. Other order types are not affected. We are rerouting options order flow to an alternate venue and will post another update within 15 minutes.