Delayed crypto deposits and withdrawals: third-party provider outage

The third-party screening service has been fully restored, and all cryptocurrency deposit and withdrawal services are operating normally. The backlog of pending deposits has been completely processed and credited. Any previously stuck withdrawal requests that could not be completed have been canceled to return funds to customer balances, and affected users are being contacted directly to resubmit their requests.

If you continue to experience any issues or have questions regarding your transfers, please reach out to our support team at support@alpaca.markets.

Our provider has restored the screening service we rely on for crypto deposits and withdrawals, and we've reconnected our systems. We're now reviewing and releasing transfers that were held during the outage, working through them in order. Some transfers may still take time to clear as we work through the backlog.

Our provider has begun restoring their services, with access expected to expand over the next several hours.

Crypto deposits and withdrawals may still be delayed while we confirm screening is fully restored and process any held transfers.

We are continuing to work with our vendor on this wallets outage

We are continuing to work on a fix for this issue.

Some crypto deposits and withdrawals are delayed due to an ongoing outage at our wallet provider , a third-party provider we use to screen transfers. This is not an Alpaca system failure, and your funds are safe.

Affected transfers are on hold, not lost, and will be processed in order once screening is restored. No action is needed, and please don't resubmit transfers. Other Alpaca services are not affected.

Some crypto deposits and withdrawals are delayed due to an ongoing outage at our wallet provider, a third-party provider we use to screen transfers. This is not an Alpaca system failure, and your funds are safe.

Affected transfers are on hold, not lost, and will be processed in order once screening is restored. No action is needed, and please don't resubmit transfers. Other Alpaca services are not affected.