Outage in Altapay

Slow response times for CheckoutAPI

Resolved Minor

October 24, 2024 - Started about 1 year ago - Lasted about 16 hours
Official incident page

Incident Report

We are currently investigating an issue with the Checkout API where payment methods are loading slow as well as the payment page itself is also loading slow. This is affecting Checkout API. If integrated via the merchant API (API/createPaymentRequest) then you are not affected.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 10/25/2024 07:16AM

This incident has been resolved.

MONITORING about 1 year ago - at 10/24/2024 04:23PM

The database cluster has been scaled, and the service is operational.

We are monitoring the situation

IDENTIFIED about 1 year ago - at 10/24/2024 03:53PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 10/24/2024 03:53PM

The database cluster is being scaled at the moment.

You might experience downtime for up to two minutes during the failover operation.

IDENTIFIED about 1 year ago - at 10/24/2024 03:45PM

The issue is identified and we are working on implementing a fix

INVESTIGATING about 1 year ago - at 10/24/2024 03:37PM

We are currently investigating an issue with the Checkout API where payment methods are loading slow as well as the payment page itself is also loading slow.

This is affecting Checkout API.

If integrated via the merchant API (API/createPaymentRequest) then you are not affected.

Latest Altapay outages

Issues with Klarna API - about 1 month ago

[IDENTIFIED] Vipps/MobilePay Issues Processing Payments - 3 months ago

In-Store transactions declines - 6 months ago

Visa/Mastercard processed via Rapyd/Valitor times out - 6 months ago

Move to new statuspage - https://altapay.instatus.com/ - 6 months ago

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