Outage in Altapay
Payment processing issue
Resolved Minor
March 31, 2026 - Started about 1 month ago
- Lasted about 3 hours
Incident Report
We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted.The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 1 month ago - at 03/31/2026 10:56AM
We are currently investigating this incident where some merchants have many transactions being declined as well as capture/refund/releases not being accepted.The issue is very sporadic. Some merchants experience it a lot and other merchants don't have any issue at all
MONITORING
about 1 month ago - at 03/31/2026 11:29AM
We implemented a fix and are currently monitoring the result.
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issue processing payments - 17 days ago
Some transactions are not searchable - about 2 months ago
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