Outage in Amplify
Live Chat Feature is Currently Inaccessible
Resolved MajorIncident Report
The live chat feature used by customers to connect with our support team is currently inaccessible to Amplify employees. Educators are still able to open and send chats, but there are no agents on the receiving end at this point.
To ensure continuity of support, please reach out to us my phone (800-823-1969) or email (help@amplify.com) while we continue working with our live chat provider to resolve this issue.
Thank you!
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 02/14/2024 04:12PM
This incident has been resolved.
INVESTIGATING
over 1 year ago - at 02/14/2024 03:01PM
The live chat feature used by customers to connect with our support team is currently inaccessible to Amplify employees. Educators are still able to open and send chats, but there are no agents on the receiving end at this point.
To ensure continuity of support, please reach out to us my phone (800-823-1969) or email (help@amplify.com) while we continue working with our live chat provider to resolve this issue.
Thank you!
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