Outage in Amplify
Phone Support Service Issue
Resolved MinorIncident Report
Summary AI Generated
Amplify's phone support was unavailable for approximately 49 hours due to degraded performance from their phone provider, preventing support teams from connecting with customers by phone. During the outage, customers were directed to alternative contact options via Chat or Web Form. The issue was resolved on July 9, 2026, with all phone lines restored to normal operation.
Our phone provider is currently experiencing degraded performance issues. As a result, our support teams are unable to connect with customers via phone.
We are monitoring the status of this issue with our phone service provider.
In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
We appreciate your patience and hope this issue is resolved soon!
Components affected
Amplify Customer SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 07/09/2026 03:40PM
This incident has been resolved. All phone lines are now open.
Thank you again for your patience!
MONITORING
10 days ago - at 07/09/2026 03:22PM
A fix has been implemented and phone calls are now connecting successfully!
We will continue to monitor.
INVESTIGATING
10 days ago - at 07/09/2026 01:43PM
We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
Thank you again for your patience!
INVESTIGATING
11 days ago - at 07/08/2026 02:15PM
We are still investigating this issue. Please continue to contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
Thank you again for your patience!
INVESTIGATING
12 days ago - at 07/07/2026 02:36PM
Our phone provider is currently experiencing degraded performance issues. As a result, our support teams are unable to connect with customers via phone.
We are monitoring the status of this issue with our phone service provider.
In the meantime, you can contact us via Chat by logging into your account or by Web Form (service.amplify.com/s/support).
We appreciate your patience and hope this issue is resolved soon!
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