Outage in Amplify
Salesforce Services Disruption
Resolved MajorIncident Report
Summary AI Generated
**Salesforce Services Disruption – Resolved** On September 16, 2026, a major outage affecting Salesforce services disrupted Amplify's Customer Support operations for approximately 6.3 hours. Internal support teams faced delays responding to chats, web forms, and calls, while customers experienced intermittent issues accessing the Help Center and Customer Onboarding Portal. Salesforce resolved the issue at 3:12 PM ET, fully restoring all affected functionality.
Our service provider Salesforce is currently experiencing intermittent issues impacting multiple services. As a result, many of our internal teams may be experiencing delays accessing the support tools they need to assist our customers, such as being able to respond to chats, web form submissions, or phone calls.
Customers may also be experiencing intermittent issues navigating Amplify’s Help Center and Customer Onboarding Portal.
We are monitoring this issue with Salesforce and will provide updates as they are made available.
Thank you so much for your patience!
Components affected
Amplify Customer SupportTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/16/2026 07:12PM
The Salesforce Technology Team has resolved this issue! All functionality tied to Salesforce has been fully restored and working as expected.
Thank you so much!
INVESTIGATING
5 days ago - at 09/16/2026 12:56PM
Our service provider Salesforce is currently experiencing intermittent issues impacting multiple services. As a result, many of our internal teams may be experiencing delays accessing the support tools they need to assist our customers, such as being able to respond to chats, web form submissions, or phone calls.
Customers may also be experiencing intermittent issues navigating Amplify’s Help Center and Customer Onboarding Portal.
We are monitoring this issue with Salesforce and will provide updates as they are made available.
Thank you so much for your patience!
Latest Amplify outages
Brief Clever Login Issues - 10 days ago
mCLASS Student Assessments: Brief Service Disruption - 12 days ago
Customer Support Chat - about 1 month ago
Web Form Support Tickets - about 2 months ago
Phone Support Service Issue - about 2 months ago
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